Terms of Service
Last Updated: March 25, 2025
1. Introduction
These Terms of Service ("Terms") govern your use of Katalis Agency's website and services. By accessing our website at https://katalis.agency or using our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our services.
2. Definitions
"Katalis Agency," "we," "us," or "our" refers to Katalis Agency and its website.
"Client," "you," or "your" refers to the individual or entity accessing our website or using our services.
"Services" refers to the design services provided by Katalis Agency.
"Subscription" refers to the recurring payment plan for access to our services.
"Deliverables" refers to the designs and creative works we create for you.
3. Services
Katalis Agency offers unlimited design services on a subscription basis. Our services include graphic design, web design, branding, and other creative services as described on our website.
Subscription
4.1 Subscription Model
We offer a single subscription plan that provides access to our design services. Details of what's included in the subscription are available on our website.
4.2 Payment Terms
Subscription fees are charged on a recurring basis as specified on our website.
Payment must be made in advance for each subscription period.
We reserve the right to change our subscription rates at any time, but will provide at least 14 days notice before implementing any price changes.
4.3 Refund Policy
A 50% refund may be issued if a formal refund request is made within 7 days of starting your initial subscription.
To request a refund, you must contact us directly with your request.
After the initial 7-day period, all payments are non-refundable.
Refunds are not available for renewal payments or subsequent billing cycles.
4.4 Subscription Cancellation
You may cancel your subscription at any time.
To cancel, you must notify us at least 7 days before your next billing date.
No refunds will be issued for partial subscription periods.
Upon cancellation, you will maintain access to our services until the end of your current billing period.
5. How It Works
5.1 Submitting Requests
Design requests must be submitted through our designated platform.
Each request should contain clear instructions and necessary materials.
We work on one request at a time in the order they are received.
5.2 Turnaround Time
We aim to provide initial designs within 1-2 business days, depending on complexity.
Turnaround times are estimates and not guarantees.
Complex projects may require additional time.
5.3 Revisions
You may request revisions to any design until you're satisfied.
We reserve the right to consider excessively complex revision requests as new design requests.
6. Client Responsibilities
You agree to:
Provide clear, accurate, and timely information for your design requests.
Respond to questions and provide feedback within a reasonable timeframe.
Ensure you have the right to use any content, materials, or intellectual property you provide to us.
Use our services for lawful purposes only.
7. Intellectual Property Rights
7.1 Your Content
You retain ownership of all content, materials, and intellectual property you provide to us. By providing such content, you grant us a license to use it solely for the purpose of providing our services to you.
7.2 Our Deliverables
Upon full payment of all applicable fees, you receive ownership of the final Deliverables we create for you, with the exception of third-party elements (such as stock photos or fonts).
We retain the right to display the Deliverables in our portfolio and use them in our marketing materials, website, social media, and other promotional channels unless you explicitly request otherwise in writing.
By default, we may use your company name, logo, and the work we create for you as examples of our services and capabilities in our marketing efforts. If you wish to opt out of this, you must notify us in writing.
7.3 Third-Party Assets
Some Deliverables may incorporate third-party elements such as stock photos, fonts, or other licensed materials. Your right to use these elements is subject to the licensing terms of the respective third parties.
8. Limitation of Liability
To the maximum extent permitted by law, Katalis Agency shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services.
9. Disclaimer of Warranties
Our services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
10. Termination
10.1 Termination by You
You may terminate your subscription at any time as described in section 4.3.
10.2 Termination by Us
We reserve the right to suspend or terminate your access to our services immediately and without notice if:
You breach these Terms.
You fail to make timely payments.
We believe your use of our services is unlawful or inappropriate.
11. General Provisions
11.1 Governing Law
These terms are governed by the laws of South Africa, without regard to its conflict of law provisions.
11.2 Changes to Terms
Katalis Agency reserves the right to modify these terms at any time. Your continued use of the Site after modifications constitutes your acceptance of the new terms.
11.3 Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining provisions will continue in full force and effect.
11.4 Entire Agreement
These Terms constitute the entire agreement between you and Katalis Agency regarding our services and supersede all prior agreements and understandings.
12. Contact Information
If you have any questions about these Terms, please contact us at:
Katalis Agency Email: hello@katalis.agency
Website: https://katalis.agency